Return & Refund Policy

Hygiene comes first

Because these are products you put on your skin, opened or used makeup, skincare, perfume and cosmetics generally cannot be returned.

The exception is the one that matters: if an item reaches you defective, damaged, or simply not what you ordered, it is covered regardless of whether it has been opened.

Asking for a return

Return requests must be made within the period shown on the product or at checkout for your order. Contact us at info@ulyabeauty.com with your order number, and photographs if the item arrived damaged.

Please keep the item and its packaging until we have replied — we may need to arrange collection.

Refunds

Once a return is approved, we refund to the original payment method wherever that is possible. If your order was paid another way, we will agree an alternative with you at the time.

Shipping fees are not normally refunded. They are refunded in full when the return is our error — a faulty, damaged or incorrect item.

Questions

If anything about an order is not right, write to info@ulyabeauty.com and we will look into it.